When I checked my Inbox this morning I discovered a crucial email from an organization of immigration professionals that I belong to. Actually, this email is So vital to my ability to practice immigration law which I forwarded it to all of my staff, stored it in our business’s electronic address book, and published it for inclusion in the binder that sits on my desk right by my phone. Still, the truth is that This email makes me feel like I am a silent partner in a tiny deception being perpetrated on the general public by CIC. Allow me to explain. Citizenship and Immigration Canada clearly takes great public pride in the quantity of resources and information it provides to the general public via its website and call center. CIC boasts that All of the forms and information that you will need to apply for a visa can be found at no cost on this site.
The public is told that The Government of Canada treats everyone equally, whether they use a representative or not. CIC advises that If you decide to hire a representative, your application would not be given particular attention by the immigration officer. I hate answering these Questions since performing other people’s immigration work is how I make my living. Individuals would be justified in being sceptical about my answers to those questions. But the truth is all the information that you need is not really out there and, yes, in many instances an attorney or adviser’s involvement can spell the difference between success, delay, or abject failure. The information at Cic.gc.ca is general in nature and cannot possibly consider the infinite factual situations that applicants might pose when applying. Moreover, the agents in the call center cannot and do not provide callers with legal advice. It is just not within their mandate to do so. Instead, they provide general advice about the CIC lines of business provide case specific advice, and take orders for CIC books and application kits.
In other words, they cannot let you know exactly what you ‘should’ do if confronted with barriers or tactical decisions to make article on immigration law service. Moreover, If you encounter A problem that has to be escalated, which is not uncommon, you will discover precious little information about the CIC site as to where to direct your complaint or question. The email I received This morning is an upgrade of CIC’s protocol on how immigration professionals should direct their questions. The correspondence comprises the email address for each Canadian visa post abroad as well as the names and email addresses of the immigration program managers at each of these offices. It tells us how, and to whom, to guide case-specific enquiries to the Case Management Branch in Ottawa and if and how to follow up if we do not get a timely reply. It offers instructions on how best to direct communications concerning quality of service complaints, scenarios involving potential misconduct or malfeasance of immigration officers, processes, operational and selection policy, and processing times and amounts.